• GDPR: Data Privacy Notice for Clients and Suppliers

  • Greenacre Cattery Limited ("We") are committed to protecting and respecting your privacy.

    This policy (together with our terms of use at www.greenacrecattery.co.uk and any other documents referred to on the website) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

    The rules on processing of personal data are set out in the General Data Protection Regulations (the “GDPR”).

    1. Definitions

    Data controller - A controller determines the purposes and means of processing personal data.

    Data processor - A processor is responsible for processing personal data on behalf of a controller.

    Data subject – A Natural person

    Categories of data: Personal data and special categories of personal data

    Personal data - The GDPR applies to ‘personal data’ meaning any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier (as explained in Article 6 of GDPR). For example name, passport number, home address or private email address. Online identifiers include IP addresses and cookies.

    Special categories personal data - The GDPR refers to sensitive personal data as ‘special categories of personal data’ (as explained in Article 9 of GDPR). The special categories specifically include genetic data, and biometric data where processed to uniquely identify an individual. Other examples include racial and ethnic origin, sexual orientation, health data, trade union membership, political opinions, religious or philosophical beliefs.

    Processing - means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

    Third party - means a natural or legal person, public authority, agency or body other than the data subject, controller, processor and persons who, under the direct authority of the controller or processor, are authorised to process personal data.

    1. Who are we?

    Greenacre Cattery Limited is the data controller. This means we decide how your personal data is processed and for what purposes. Our contact details are: Greenacre Cattery Limited, Carrington Road, Great Bromley, COLCHESTER, CO7 7XA.  For all data matters contact David Banham on (01206) 230436 or by email to admin@greenacrecattery.co.uk

    1. The purpose(s) of processing your personal data

    We use your personal data for the following purposes:

    To provide you with Cattery Boarding Services

    1. The categories of personal data concerned

    With reference to the categories of personal data described in the definitions section, we process the following categories of your data:

    Personal data, which may include your Name, Address, Email address, Contact Number(s), Emergency Contact Number(s), Booking Dates, Cat(s) Details (including Name(s), Type of Feed, Veterinarian Details, Vaccination Dates, Medication (if applicable)) and Credit/Debit card information.

    We have obtained your personal data from you.

    1. What is our legal basis for processing your personal data?

    Personal data (article 6 of GDPR)

    Our lawful basis for processing your general personal data:

    Consent of the data subject

    E.g. verbal consent given over the phone at time of Booking when completing booking form. Signed consent to process data to board Cat with us given at time of drop off, also administering a booking already made with us.

    1. Sharing your personal data

    Your personal data will be treated as strictly confidential, and will be shared only with your/our Veterinarian in the event that your pet needs veterinary assistance.

    1. How long do we keep your personal data?

    We keep your personal data for no longer than reasonably necessary and we only retain your data for the following purposes and use the following criteria to determine how long to retain your personal data –

    To maintain a database of active customers, Data retained for 6 years after the customer’s cat(s) last stay at the cattery – we appreciate that customers will not necessarily have need of our services every year, but we regularly see repeat bookings from customers in this time period.

    1. Providing us with your personal data

    You are under no statutory or contractual requirement or obligation to provide us with your personal data. But failure to do so will have the following consequences – we will be unable to look after your cat due to not being able to comply with the terms of our Boarding Licence.

    1. Your rights and your personal data

    Unless subject to an exemption under the GDPR, you have the following rights with respect to your personal data:

    • The right to request a copy of the personal data which we hold about you;
    • The right to request that we correct any personal data if it is found to be inaccurate or out of date;
    • The right to request your personal data is erased where it is no longer necessary to retain such data;
    • The right to withdraw your consent to the processing at any time;
    • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller;
    • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
    • The right to object to the processing of personal data.
    1. Transfer of Data Abroad

    We do not transfer Personal Data outside the EEA.

    1. Automated Decision Making

    We do not use any form of Automated Decision Making in our business.

    1. Further processing

    If we wish to use your personal data for a new purpose, not covered by this Data Privacy Notice, then we will provide you with a new notice explaining this new use prior to commencing the processing and setting out the relevant purposes and processing conditions.

    1. Changes to our privacy policy

    Any changes we may make to our privacy policy in the future will be posted on this page (www.greenacrecattery.co.uk) and also displayed in our Reception. Please check back frequently to see any updates or changes to our privacy policy.

    1. How to make a complaint

    To exercise all relevant rights, queries or complaints please in the first instance contact our DATA REPRESENTATIVE, David Banham on (01206) 230436 or admin@greenacrecattery.co.uk

    If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.